SHIPPING POLICY (Sample)

Where All Do We Deliver?

We deliver in India and across the Globe. So we request you to provide full street address with state, pin code / zip code and name of the country.

To ensure that no disputes arise due to this, kindly make sure that someone is there to receive the package when delivery is attempted. Please note that there are no shipments made from the store on Sundays and public holidays as our logistics partner, does not make any pick-ups on those days.

Calculating Cost

Standard Shipping

Shipping cost is based on item price and weight. More number of items in your shopping bag will get you the benefits of lesser shipping charges. The weight of each item can be checked on the detail page of the product. All weights will be rounded up to the next 500 grams. 

International shipping and handling rates are based on the size of your order. Hence, bigger your order is, lower is the shipping cost. Free shipping across India!

Shipping to India

We take great pride in being able to offer FREE SHIPPING to any address in India to our customers with family and friends back home. To ensure the quickest confirmed delivery on all orders to India, please be sure to include the complete postal address with the correct PIN code. We cannot be responsible for postal delays resulting from incomplete address listings.

Also be aware that all shipments to any Girls College/School/Hostel are placed at the customer’s risk. If the school’s warden does not accept your package or it is refused for any reason, kirtiteatrading.com will under no circumstances issue a refund or credit to the customer’s account, nor shall kirtiteatrading.com attempt re-shipment of the same order. For a special or preferred delivery date, the sender must mention the delivery date in the gift message box when placing their order. If the order does not contain any delivery date, then it will be delivered at the first opportunity, as soon as possible.

Transit Times

All the shipments are delivered within 3-7 working days from date of dispatch.

Transit Risk

In-transit risk is all ours. But kirtiteatrading.com  will not responsible for lost and stolen packages or any full or partial damages to the package after being left at customer’s address by postal / courier agency.

Shipment and Tracking Details

We will send you an email regarding the shipment of your order, as soon as the items are handed over to the Courier. These alert emails will contain the tracking number and courier companies website details along with expected date of delivery. Tracking numbers for orders shipped might take 24 business hours to become active on the courier websites.

Address Change Requests

Once an order is registered, you cannot make any alterations. However, address alteration requests may be accommodated within 24 hours of placing the order. You may send your alteration request to [email protected] and the needful will be done.

Multiple Address Order

Currently this option is not available. However, if you want to send the product to different addresses, you can place multiple orders.

Incorrect or Incomplete Address

Please note: some courier companies charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match. The customer will, without exception, bear the cost of any such penalties and/or fees, not kirtiteatrading.com . Please make sure your shipping address is correct. In the event of a reshipment of the same order, customers will be responsible to pay re-shipping charges for the reshipment.

Packing Method

All products are first packed sealed.

Time to Ship

For each item we have mentioned time to ship along with the item image. These are only indicative and approximate values, and items can be shipped earlier or later on case to case basis depending on availability of item and other factors. It is advisable to email us with the item codes to get more accurate time to ship estimate. We are proud to offer such shipping values to our customers, especially when paired with our fast delivery times. In most cases, your order will be processed within 48-72 hours of your placing it. You can expect to receive your order, on average, within 7 -15 business days of placing the order.

What if Any Delays?

Time to ship mentioned on our website against each item are indicative and approximate values only and sometimes due to situations beyond our control, delays may occur. No refund, returns, replacement & exchange will be entertained for this reason. If, for any reason, there is going to be a delay in shipping because an item is out of stock or if there is an unusual delay in filling an order, we will notify you by e-mail.

Billing Address and Shipping Address

Billing Address is the address where a customer gets his bills from the credit card company. Shipping address is the address where the customer wants to receive their shipment.

What happens if my order is lost in transit?

If a shipment is lost in transit, we wait for 15 days and then reprocess/reship the order.